use the main Table of Contents and following existing links.
use the master subject listing
use the master alphabetical index
search for information by user level or keyword search.
userhelp volunteers find answers to user questions which are submitted by email. The userhelp team also maintains an FAQ which is a list of frequently asked questions and the answers to those questions.
The training team provides several modules of training in using lynx (the interface for dialup and telnet users) and 'British Columbia Community Networks Association' services. The training sessions take place in donated facilities are available in lecture, hands-on and combined formats. The training team has also made tutorials available for self study.
A third team, helpdesk, actively creates and upgrades online documentation such as you are reading now.
A small office team authorized to do system administrative work provides system level fixes for password and quota problems, clarification of policy issues and deals with matters of confidential nature such as security problems.
The office mailing list (email@example.com) handles all mail coming from non registered users. The office list should not be referred to until users have attempted to resolve their problems through existing documentation.
From all of us: